Refund Policy

Last updated: December 20, 2024

1. Refund Eligibility

We offer refunds for subscription services under the following conditions:

  • 30-Day Money-Back Guarantee: New subscribers can request a full refund within 30 days of their initial subscription
  • Technical Issues: Refunds may be provided if you experience significant technical problems that prevent you from using our services
  • Service Interruption: If our service is unavailable for more than 48 hours due to our technical issues
  • Billing Errors: Refunds for duplicate charges or billing mistakes on our part

Refunds are not available for:

  • Subscriptions that have been active for more than 30 days
  • Digital content that has been downloaded or accessed
  • Services used extensively during the refund period
  • Refunds requested due to change of mind after significant usage

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Support: Send an email to support@gamecraft.com with the subject line "Refund Request"
  2. Provide Information: Include the following details:
    • Your account email address
    • Subscription ID or transaction reference
    • Date of purchase
    • Reason for refund request
    • Any supporting documentation (screenshots, error messages)
  3. Alternative Contact: You can also contact us through our contact form or by phone at +994 12 493 00 58

We will acknowledge your request within 24 hours and provide a response within 3-5 business days.

3. Refund Processing

Once your refund request is approved:

  • Processing Time: Refunds are typically processed within 3-5 business days
  • Payment Method: Refunds will be issued to the original payment method used for the purchase
  • Bank Processing: Depending on your bank, it may take an additional 5-10 business days for the refund to appear in your account
  • Confirmation: You will receive an email confirmation once the refund has been processed

4. Refund Amounts

The refund amount depends on the circumstances:

  • Full Refund: Available for requests within 30 days of initial subscription
  • Pro-rated Refund: For technical issues or service interruptions, refunds may be calculated based on unused time
  • Partial Refund: For billing errors, only the incorrect amount will be refunded

5. Subscription Cancellation

You can cancel your subscription at any time:

  • Account Settings: Log into your account and navigate to subscription settings
  • Email Request: Send a cancellation request to support@gamecraft.com
  • Contact Form: Use our contact form to request cancellation

Important: Canceling your subscription will stop future billing but will not automatically generate a refund for the current billing period. You will continue to have access to premium features until the end of your current billing cycle.

6. Non-Refundable Items

The following items and services are not eligible for refunds:

  • Digital content that has been downloaded or accessed
  • One-time purchases of individual guides or resources
  • Third-party services or integrations
  • Custom development work or consulting services
  • Merchandise or physical goods (if applicable)
  • Services used extensively during the refund period

7. Chargeback Policy

If you initiate a chargeback through your bank or credit card company instead of contacting us directly:

  • Your account may be immediately suspended
  • We will investigate the chargeback and respond accordingly
  • Future subscription attempts may be blocked
  • We may require additional verification for future purchases

We strongly encourage you to contact our support team first to resolve any billing issues before initiating a chargeback.

8. Refund Disputes

If you disagree with our refund decision:

  • You may request a review by our management team
  • Provide additional documentation or evidence to support your case
  • We will conduct a thorough review within 10 business days
  • Our decision will be final and binding

9. Special Circumstances

We may consider refunds in special circumstances not covered by our standard policy:

  • Medical emergencies preventing service use
  • Military deployment or relocation
  • Death or incapacitation of the account holder
  • Significant changes to our service that affect your ability to use it

Each case will be reviewed individually, and decisions will be made at our discretion.

10. Currency and Exchange Rates

Refunds will be processed in the same currency as the original purchase. If currency conversion is involved:

  • Exchange rates will be determined by your payment processor
  • We are not responsible for fluctuations in exchange rates
  • The refund amount may differ from the original charge due to currency conversion

11. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be:

  • Posted on our website with an updated "Last updated" date
  • Communicated to active subscribers via email
  • Effective immediately upon posting

Your continued use of our services after changes become effective constitutes acceptance of the new policy.

12. Contact Information

For refund requests or questions about this policy, please contact us at:

Email: support@gamecraft.com
Phone: +994 12 493 00 58
Address: GameCraft Studios, 8 Əliyar Əliyev, Bakı 1052, Azerbaijan
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (Azerbaijan Time)

We aim to respond to all refund requests within 24 hours during business days.